Privacy Policy

1) Information We Collect

We collect information from you in three ways:
(a) directly from you;
(b) automatically through your device; and
(c) from third-party sources you choose to connect.

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A. Information you provide

 

• Identifiers & contact details: name, email address, phone number, shipping and billing addresses.

• Account details: usernames and passwords if you create an account.

• Order & support information: items purchased, order notes, returns, warranty or support requests.

• Payment information: We use third-party processors to handle payments (e.g., Stripe/Shopify/PayPal). We do not store full credit card numbers. We may receive limited details such as the last 4 digits, transaction IDs, or payment status.

• Communications & preferences: newsletter sign-ups, survey responses, course registrations.

• Social media handles/content: if you message or mention us on platforms or link your account to our Services.

 

 

B. Information collected automatically

 

• Device & usage data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, timestamps.

• Cookies and similar technologies: to keep you signed in, remember preferences, measure performance, and (if enabled) deliver or measure marketing. You can control cookies in your browser settings.

 

 

C. Information from others 

 

• Marketing/analytics tools (e.g., email platforms or analytics) that help us understand engagement and deliver newsletters.

• Fulfillment & logistics partners that provide shipping status and delivery confirmations.

2) How We Use Your Information

We use the information above to:

 

• Provide and deliver products and services, process transactions, verify your identity, and fulfill orders.

• Communicate about your account, orders, class schedules, support requests, and important updates.

• Send newsletters and promotions if you opt in; you can unsubscribe at any time.

• Operate, maintain, and improve our websites, courses, kits, and customer experience.

• Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

• Comply with legal obligations and enforce our terms.

 

Legal bases (EEA/UK): performance of a contract; your consent (e.g., marketing); our legitimate interests (e.g., site security, service improvement); and legal obligations.

 

 

3) How We Share Information

We do not sell or rent Personal Information. We do not share Personal Information with third parties for their own advertising.

 

We may disclose information to:

 

• Service providers/contractors that process data on our behalf under confidentiality (e.g., payment processors, web hosting, analytics, email delivery, shipping, customer support platforms).

• Professional advisors (e.g., accountants, lawyers) under duty of confidentiality.

• Authorities if required by law or to protect rights, safety, and security.

• Business transfers: If we explore or complete a merger, acquisition, or asset sale, information may be transferred with appropriate safeguards.

 

 

4) Your Choices & Rights

 

• Marketing emails: Click “Unsubscribe” in any newsletter or email us at admin@thestemiverse.com.

• Cookies: Control cookies through your browser; some features may not work without them.

• Access, correction, deletion: You may request access to, correction of, or deletion of your Personal Information by emailing admin@thestemiverse.com.

• EEA/UK residents: You may also object to or restrict certain processing, and request data portability. You may withdraw consent at any time (does not affect prior processing).

• California residents (CCPA/CPRA): You have the right to know, access, correct, delete, and limit use of sensitive information, and to opt out of “selling” or “sharing” (for cross-context behavioral advertising). We do not sell or share Personal Information as defined by CPRA. You will not receive discriminatory treatment for exercising your rights.

 

To exercise rights, contact admin@thestemiverse.com and include “Privacy Request” in the subject line. We may need to verify your identity.
 

 

5) Children’s Privacy

Our Services are not directed to children under 13 (or 16 where applicable). We do not knowingly collect Personal Information from children without verifiable parental consent. If you believe a child has provided information to us, contact admin@thestemiverse.com and we will take appropriate action.

 

 

6) Data Security

We use administrative, technical, and physical safeguards designed to protect Personal Information (e.g., encryption in transit, access controls, role-based permissions). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
 

 

7) Data Retention

We keep Personal Information only as long as necessary to fulfill the purposes in this Policy—such as completing purchases, providing services, complying with legal obligations (e.g., tax/audit), resolving disputes, and enforcing agreements.

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8) International Transfers

If you access our Services from outside the United States, your information may be processed in the U.S. and other countries that may have different data-protection laws. Where required, we implement appropriate safeguards (e.g., Standard Contractual Clauses) for cross-border transfers.

 

9) Third-Party Services & Links

Our website may link to third-party sites or services (e.g., social platforms, course tools). Their privacy practices are governed by their own policies. Please review those policies before providing information.

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10) Changes to This Policy

We may update this Policy from time to time. We will post the new effective date at the top and, if changes are material, we will provide additional notice (e.g., email or site banner).

 

 

11) Contact Us

The Stemiverse

Email: admin@thestemiverse.com

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